- Can I change my Shipping Address?
Your shipping address can be changed or edited at any time, as long as your order has not been processed. Just go to you're "My Account" page, select the "Add New" shipping information link to update or add a new address to your profile.
If your order has been processed, you will not be able to change your shipping address. We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast.
- How do I Opt-out of promotional emails?
If you don't want to receive marketing or promotional e¿mails from BudgetPrints.com, simply log in to you¿re "My Account" page and uncheck the marketing email option box.
- Can I cancel my order?
If your order has not been processed, you may cancel it and receive a merchandise credit of the order amount. simply log in to you're "My Account" page to select the order you'd like to cancel. Unfortunately, orders cannot be cancelled once they have been processed. We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast.
- How do I update my account information?
Your billing or shipping address can be changed or edited as well as all of your personal preferences at any time. Just log in to you're "My Account" page and select the information your like to edit or change.
- How do I track my order?
To track an active order, click on the "Order Status" button at the top of the home page or select the "My Purchase History" from within you're "My Account" page. Choose the order from your order history that your would like to track. If the order has completed printing and been packaged for shipment, a tracking number will appear next to the order allowing your to trace the shipment. If the word "Processing" appears, your order is still being printed or being prepared to ship.
- What if my edited product image is cut-off or the crop cancel button cannot be seen when I am uploading a picture?
This site is designed to work with your browser operating at Actual or Default Size. You can confirm on Windows computers with CTRL + 0 or Apple computers with COMMAND + 0.
Help Ordering
- Do I need to register to place an order?
Yes, you need to register and create an account with us in order to make a purchase. Having an account enables us to store your order history and make re-ordering as easy as clicking a button. You can also access your uploaded designs and recently viewed templates in "My Gallery" after you sign in.
- Can I order over the phone?
We can assist your order via the telephone; however, orders must be place on line so the customer can enter proper information, including spelling and capitalization. Furthermore on line ordering assures us the item is proof read by the customer. If you need assistance in placing an on line order, please call us at 1-888-905-1593 and we will be eager to assist you in placing an order.
- Are online transactions secure?
Yes. All orders are secure via a secure internet certificate. We have safely processed over 1 million customers without incident.
- Do you ship internationally?
Unfortunately we ship only in the United States at this time.
- What shipping methods do you offer?
We currently offer four shipping methods: Economy (21 days), Standard (14 days), Expedited (7 days), and Rush (3 business days).
- Do you charge sales tax?
Yes, by law we collect sales tax for orders shipping to California and Kentucky.
- Do you deliver to P.O. Box address?
Unfortunately, our carrier does not provide delivery to P.O. Box addresses. Please make sure you input a physical street address for your package destination.
- How do I re-order a previous purchase?
Click "Order Status" on top of any page and log in to your account to access Account History. Locate the order you'd like to purchase. To purchase a single item on a multi-item order, click "Reorder" next to the item and the item will be added to your shopping cart automatically. To order all the items on that order, click "Reorder All Items" and all the items will be added to your shopping cart. Check out as usual to complete the purchase.
- Can I save my design and then come back to it later?
Yes, we save up to four of your most recent no-yet-purchased designs in My Gallery. In order to save a design, you have to choose a template and finish customizing the front side of the design by clicking the "Continue" button. Log in (or register if you do not have an account) within the same browsing session to store the design in your account. The next time you come back to the site just log in and then click "My Gallery" to access all your saved designs.
Help Products
- If I want to upload a picture myself, what formats do you accept?
We accept picture file in the following file types: JPG, PNG, GIF, and PSD.
- How do I choose from one of your pre-designed templates?
Start the design process by selecting a product on the homepage such as Business Cards or Letterhead. Then on the Product Page click on "Designer" button (inside the box titled Use Our Professional Designs). Now you're on the pre-designed template selection page. Filter the templates by clicking on applicable categories on the left-hand side to narrow down the results. Finally, choose a desired template by clicking on the image.
- How do I use your online designer?
Once you have selected a pre-designed template, simply type in the information in the text boxes on the left-hand side. Any text you type in will show up in the Design Preview on the right. If you choose not to fill in all the fields inside a template, just leave the default text as is (e.g., Address 3, Web / Other) and the designer will treat them as blank fields. Additionally, each default text serves as a suggestion only so you can type in any text you want in each field. For example, you can put "My favorite food is pizza" inside "Address 1" field. Make sure you verify everything such as spelling in Design Preview before continuing to the next page.
- How do I choose a design for the back side?
While selecting a template you can preview its matching back design by clicking on "View Back" link below each template. Once you finish designing the front side, additional back designs such as calendar and appointment are available during the next step of design process.
- What are the available paper options?
Paper options differ depending on the product. In general, we offer the following options: paper stock (12pt vs. 14pt), corners (standard square vs. rounded) and paper finish (matte vs. glossy). These options are available during checkout process.
- How do I order other related products with matching designs?
After you finish designing let's say a Business Card, all other products with designs matching that business card will be available as related products during checkout. On the Related Products page, all related products should show up with text you have already entered on the Business Card carried over to them. Verify or alter the text by clicking on "Personalize" link below the product. Then make sure "Add to Cart" checkbox is checked next to the product so all desired products/designs will be added to your shopping cart all at once.
